How Virtual Receptionist Works & Why You Should Hire them? Technology by Marlon Berry - July 22, 20210 Many companies are there that want to be successful and want to enhance their business. But one of the most important things for any business is the call system. If the call system is managed efficiently then the business also enhances. These days many companies are facing problems with regards to their call system. Most of them miss important business calls of the customer and there are many reasons for the same. It is because of a connectivity issue, or the receptionist is absent or busy with some other work, etc. So, in such a scenario it becomes difficult to manage the business calls and especially for the bosses who receive many calls during business hours. Remote Location VR Therefore, the best option available is to hire a VR i.e. virtual receptionist. Virtual receptionists are people who work from a secluded location online. They have various kinds of online apps through which they work. These apps have features through which they can send messages to your device and with the help of their system; they can send reminders and e-mail notifications. A virtual receptionist is very different from the software that is available in the market. One must not confuse a virtual receptionist with the virtual receptionist software. Difference between VR Software & VR In a virtual receptionist, software there is a personalized greeting that every customer calling receives. It is an automatic receptionist and there is a recorded message regarding your business and the caller gets information with regards the same. Some of the automatic receptionist also routes the business calls to different departments of the particular business. But a virtual receptionist is a real person sitting online in a remote location and that person receives all your business calls and answers the queries of the customers and routes the call and sends notifications and reminders. They are more like personal assistants cum receptionist. Call Screening & Routing by VR A virtual receptionist can send you e-mail notifications, voicemail messages, text messages on your device, etc. They can book appointments, look into outbound calls, do call screening, schedule a meeting, and do various kinds of multi-tasking. Apart from that if you are prone to getting various kinds of advertisement calls, then you can get rid of such calls by appointing a virtual receptionist. You can route all your calls to a virtual receptionist’s number and they will receive all your important business calls and other unimportant calls. With the help of call screening, they can stop unwanted calls from ringing in your device, for instance, advertisement calls. How VR works? The virtual receptionist gives detailed information to the callers regarding your business and they make sure that they set a time to attend a call and not waste time on matters that are not important. One of the reasons for this is that they do not keep the other calls waiting. There are many benefits if you hire a virtual receptionist. A virtual receptionist can reduce the cost of training the office staff, and other call center people. It shows more professionalism if you hire a virtual receptionist to attend your business calls.